Dear Customers,
We understand that COVID-19 situation is presenting many challenges to our industry. I wanted to update all of our customers on what is happening at the WebstaurantStore:
1 - Customer Solutions remains open. We have advised all of our office employees to work remotely until further notice, but they are ready to assist. Please note that the Customer Solutions team members are communicating only through online chats and email at this time.
2 - Distribution Centers are shipping orders, although there may be a delay of 1-2 days in some regions. Our employees’ health and safety is our No. 1 priority, so we have advised them to stay home if they have any concerns or need to care for children that are home from school.
3 - About 95% of our inventory is on the shelf and ready to ship, with the exception of some items that experienced extreme surges in demand as a result of the virus. We are working to get these SKUs back in stock ASAP and will update our website when they are ready to ship. As we expect demand for takeout items and janitorial supplies to continue growing, we are adjusting our inventory accordingly.
4 - With news changing daily on how states are reacting to the COVID – 19 virus, we want to encourage our customers to validate that their shipping address is serviceable in accordance with their local municipality. Our customer solutions team is available by Live Chat or email should there be any questions on how to best receive your order.
We are here to help you run your business. We will adjust ours as needed to work through this situation with you.
Sincerely,
Dave Groff
President, WebstaurantStore